Tipping at Self-Checkout Has Customers Crying ‘Emotional Blackmail’
Tipping researchers and labor advocates say so-called tip creep is a way for employers to put the onus for employee pay onto consumers, rather than raising wages themselves. Companies say tips are an optional thanks for a job well done. Businesses “are taking advantage of an opportunity,” says William Michael Lynn, who studies consumer behavior and tip culture as a professor at Cornell University’s Nolan School of Hotel Administration. “Who wouldn’t want to get extra money at very little cost if you could?” Square, whose technology powers many iPad point-of-sale machines, says tipped transactions were up 17% year-over-year at full-service restaurants and 16% at quick-service restaurants in the fourth quarter of 2022.
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