How to fix broken product data and improve CX Posted on December 21, 2022 By Charlielikes Transforming data it into flawless product information fosters improved customer experience (CX) and persuasive selling. Here’s how to do it. Tech
Freshworks shines up CX and CRM offerings with new conversational AI features Posted on November 23, 2022 By Charlielikes Here’s how one jewelry company is using conversational AI from Freshworks to automate CRM and improve and personalize customer experience. Tech
Zendesk integrates AI with intelligent triage to speed up CX responses Posted on September 14, 2022 By Charlielikes Customer experience vendor Zendesk is making good use of AI technology it gained via the acquisition of Cleverly AI in 2021. Tech
How customer data platforms can leverage zero-party data to improve CX Posted on September 11, 2022 By Charlielikes In the cookieless era of Web3, CDPs and zero-party data will ensure proper consumer consent and enable more intelligent campaign targeting. Tech
Why now is the time to reinforce CX Posted on August 19, 2022 By Charlielikes Brands must augment and focus their CX efforts via hyper-personalization to build value, trust and loyalty for today’s consumer. Tech