It hasn’t gone down well. Atlassian’s proposed solution requires “a company-branded domain name, a list of options for the 1st-level subdomain keyword, and a 2nd-level subdomain at your own choice.” Atlassian cloud admin experience chap Luke Liu explained that structure as delivering URLs such as internal.support.acme.com or people.knowledge.acme.org. One of Atlassian’s stated company values is “Don’t #@!% the customer.” But plenty of Atlassian customers feel well and truly #@!%ed by the custom domain plan. “The cloud roadmap specifically uses an example of 1 level,” wrote one commenter on the 1,445-item thread discussing CLOUD 6999. “The team managing this seems to be completely lost and disconnected from the user base.”
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