Additionally, the regulator is worried about the risk the AI chatbots could pose to emotionally vulnerable people. It’s also accusing Luka, the developer behind the Replika app, of failing to fulfil regional legal requirements to clearly convey how it’s using people’s data. The order to stop processing Italians’ data is effective immediately. In a press release announcing its intervention, the watchdog said: “The AI-powered chatbot, which generates a ‘virtual friend’ using text and video interfaces, will not be able to process [the] personal data of Italian users for the time being. A provisional limitation on data processing was imposed by the Italian Garante on the U.S.-based company that has developed and operates the app; the limitation will take effect immediately.”
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