Ticketmaster’s arbitration procedure dubbed “non-traditional” and “Kafkaesque”
Ticketmaster’s use of arbitration to deal with aggrieved customers is back in the spotlight, with a new legal filing taking aim at the Live Nation ticketing company’s choice of arbitrator. Seeking to demonstrate how arbitration via the company New Era unfairly favours Ticketmaster, plaintiffs argue that its arbitration process is “non-traditional” and “Kafkaesque”. The terms […]