Overview:
We are currently looking for an E-commerce Manager to oversee, develop and manage our own in-house brand as well as clients stores and accounts. This position is ideal for a self-motivated, hard-working individual who is willing to take the initiative and be involved in different aspects of the company.
You will have a highly professional communications skills in order to liaise with artists, their management teams and wider supporting teams including record labels, warehouse, live agents and other third party partners. You will be detailed and diligent in all aspects of the role to ensure the high standard expected of Blanks Factory by our clients and partners.
Blanks Factory provides products and services to some of the worlds biggest musicians of our era. Over a short space of time BF have become the go to company for merchandise and as well as major disruptor within the music industry. While the role and responsibilities are outlined below there are no limitations as to what you can bring to the position.
Responsibilities & Responsibilities:
• Stores – Creation, updating, daily maintenance and systematic checks of both in house and client stores to ensure fantastic customer and client experience, communicating with various departments essential to trouble shoot tasks.
• Product management – responsible for the organised creation and maintenance of new products across all stores – Skus, descriptions, product imagery, pricing, stock and descriptions are maintained on various stores.
• Marketing – implement digital marketing strategies to drive new customer acquisition and overall sales growth and profitability as well contributing to the brands social media presence.
• Stock management – ensure product availability for all products , liaising with production and warehouse teams to make the product intake and dispatch of store orders seamless.
• Customer Service – field customer and client queries with CS and in house teams. Management of order issues to ensure they are actioned & dealt efficiently with in a timely manor
• Campaign Roll Outs – coordination and management of releases and new product launches for clients.
• UX – constantly improving and innovating the user experience for both customer and client through aesthetic, apps and automation.
• Analysis & Reporting – providing regular updates to team leads around performance to date, taking a data led approach to define new opportunities to grow sales.
• You will be competent in using Microsoft excel, word, shopify, wordpress, mail chimp, social media platforms
Job Type: Full-time
Location: London
Applicants should send their CV and covering letter to jonny@blanksfactory.com