Role: Senior Venue Manager
Salary: 38,000-42,000 a year plus benefits
Contract Type: Permanent
Hours of Work: 37.5 hours a week, Monday to Sunday (including evenings and weekends)
Location: The Halls, Wolverhampton – The Halls, North Street, Wolverhampton WV11RD
Closing Date: Thursday 1st June 2023
The Halls, Wolverhampton, AEG Presents newest venue, is seeking a Senior Venue Manager.
The Senior Venue Manager and their team are responsible for the efficient and safe running of the venue, as well as supporting with the growth of the business through developing relationships across a variety of event types that can be accommodated within two intimate venues. AEG’s philosophy is to go the extra mile in providing a full-service solution to all incoming venue hires. The Senior Venue Manager is responsible for supporting both operational and commercial management. The position reports directly into the Deputy General Manager.
You’ll be responsible for managing and developing the Venue Managers team to ensure the delivery of the smooth running of the venue. This includes meeting the departmental KPIs and objectives and managing their events in line with the correct and established procedures and license.
You’ll maintain and build close professional relationships with Event Promoters and clients and ensuring all their contractual entitlements are delivered; manage the event planning process, adhering to licensing stipulations and house policies and procedures; and allocate events, managing resource and scheduling, in all areas of responsibility at The Halls.
You’ll work closely with the ASM team to ensure all events have the correct staff allocation;; are delivered in line with our expectations and standards; and are followed-up as required post event to ensure full invoicing is undertake and customer feedback is obtained.
You’ll support the Deputy General Manager with ensuring the Operations Manual for The Halls and all relevant licenses, SOPs, Risk Assessments and statutory inspections are kept up to date and current with existing method of management and as per the Premises License.
Whilst assisting the Deputy General Manager in setting, Reforecasting and Managing the event costs budget for events across The Halls; you’ll also work closely with them to manage security contracts and to ensure quality of service is continually developed with all teams and suppliers.
We’re looking for someone with relevant experience of managing a variety of events, in a similar live entertainment environment.
You’ll have a good knowledge of Entertainment / Stadia / Arena security and crowd management; hold a valid personal licence and an IOSH certification, demonstrating a sound health and safety management background.
You’ll be an excellent manager and motivator of people across all functional disciplines and levels of seniority and be commercially astute with sound financial management skills.
A great communicator, you’ll be able to build good working relationships with both colleagues and external customers and clients.
You’ll want to raise the bar in this role, be solutions focussed and look for ways to maximise efficiency. We encourage new ideas and innovation. We’ll give you a thorough induction where you’ll get to meet other new employees, learn about our culture and values and how AEG operates. We will give you all the training in our systems, policies and procedures so that you’ll be set up for success.
Where: You’ll be based at the venue The Halls, Wolverhampton. This role will include working evenings and weekends.
So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here.
AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace.
Our benefits can be found here.
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.