TUI customers rage at the holiday firm after being refused refunds for ski trip to ‘snowless resort’ Posted on January 6, 2023 By Charlielikes Crystal Ski, which is part of Tui, has a policy of securing alternative slopes for its clients if a resort is entirely closed – arguing this does not apply to the Bulgarian resort of Borovets. news Tags:‘after, ‘refused, ‘snowless, ‘to, at, being’, customers', firm, for, holiday, news, rage, refunds, resort, ski, the, topnews, trending, trip, tui